Managed daily operations of spa, retail, gift shop, and wellness center, ensuring exceptional guest experiences and team satisfaction.  Oversaw financial performance, payroll management, and developed strategic sales and marketing plans to drive growth and profitability.

Managed retail purchasing, inventory control, and merchandising, ensuring seamless operations from ordering to display.  Proficient in full implementation of the DataWorks Inventory System, including receiving, tagging, and quarterly inventory audits.

Designed and led recruitment, training, and development programs, implementing a 5-star quality system to elevate service excellence. Conducted audits, evaluations, and hands-on coaching to enhance team performance and guest satisfaction.